FAQs

First Choice Store is a trusted local grocery store located in Bury, Greater Manchester, UK. We take great pride in offering a wide selection of fresh produce, daily essentials, and quality groceries to meet the needs of our community. One of our key strengths is our Halal meat selection, as well as a variety of marinated meats, which are always fresh and ready for you to enjoy. Whether you prefer self-collection, same-day local delivery, or next-business-day shipping across the UK, we are here to make your shopping experience as convenient and satisfying as possible.

🌍 Same-Day Local Delivery Same-day delivery in Bury & Greater Manchester. Check Delivery Options for postcode-based times & fees. 🚀 Next-Day UK-Wide Shipping Order before 1 PM (Mon–Sun)? 📦 Boom. On its way by tonight. After 1 PM? No stress—your order ships tomorrow. We’re quick like that. ⚡ Swift Delivery (Bury Express) Express Delivery within 3 km of our Bury store ⏱️ Arrives in 35–45 minutes 💸 £6.99 for VIP-speed service at your doorstep

Our store is open from 10:00 AM to 7:00 PM every day. Orders can be collected at the store during these hours, and local deliveries will be processed based on your chosen time window.

Simply visit our website, browse products, add items to your cart, and complete checkout. You can select either self-collection or delivery & shipping as your preferred option.

Once an order is placed, changes cannot be made online. However, you can contact Customer Service for assistance. Please be aware that this may affect delivery timing.

If an item is unavailable, we will attempt to substitute it with a similar product. You can choose during checkout whether you accept substitutions.

🚗 Same-Day Local Delivery Order before 6:00 PM for delivery within 1–4 hours. Delivery charges range from £3.99 to £13.99, depending on your postcode. ⚡ Swift Delivery (Bury Express) Live within 3 km of our Bury store? Get your order in 35–45 minutes for just £6.99. 📦 Next-Day UK-Wide Delivery Place your order before 1:00 PM for next business day delivery. Shipping starts at £8.99, calculated by weight (up to 30 kg per box). 🏬 Self-Collection Collect from our Bury store for free—orders are usually ready within 45 minutes.

Delivery charges depend on your postcode and the distance from our store in Bury (BL9 0RP). Detailed pricing for each zone is available in the Delivery Options section.

You will receive email notifications at each stage: When your order is received When the driver is en route When the driver has arrived at your address

We are officially partnered with DPD, and they will also send updates on your parcel status, from collection to delivery. Please ensure you're available during the delivery window to receive your order. For nationwide shipping via DPD, you will receive email notifications or mobile SMS at each stage of the delivery process: When your order is dispatched When your parcel is on its way When the parcel is out for delivery When the parcel has been delivered

The driver will wait for up to 10 minutes. If no one is available, your order will be left in a safe place or as per your instructions. We are not liable for any loss or damage once the order is dropped off.

Currently, we do not allow changes to the delivery address once the order is placed. Please ensure the address is correct during checkout. However, we are here to support you, so please contact us ASAP to fix the address before your shipment or local delivery order is dispatched from our store.

You can cancel your order as follows: Swift Delivery: Free cancellation before order dispatching. After dispatching, it cannot be cancelled. Same-Day Local Delivery: Free cancellation before order dispatching. After dispatching, it cannot be cancelled. Next-Day Nationwide Shipment: Free cancellation before order is shipped. After that, it cannot be cancelled. Self-Collection: Free cancellation within 10 minutes of placing the order. After that, the order cannot be cancelled. Note: Any order cancelled at the last minute (especially if it contains perishable items like customised meat or frozen goods) will not be refunded. We will also charge a £1.99 restocking fee from your refundable amount.

Swift Delivery: The driver will leave your order at your doorstep. No refunds are provided for damages. Same-Day Local Delivery: If missed, your order will be left at your doorstep. No refunds for damages. Nationwide Shipment: DPD will follow up before the delivery time to ensure accuracy. If you fail to collect the parcel, DPD may attempt a second delivery. However, if perishable or frozen items are affected in quality, it will not be our responsibility. Self-Collection: Orders must be collected within 2 hours. Please add a note while placing the order to select a preferred pickup time, so we can make the order ready accordingly.

We accept a variety of payment methods to ensure a seamless checkout experience: Apple Pay Google Pay PayPal All major debit and credit cards Additionally, we offer the option to pay in 3 instalments through PayPal (PayPal Credit), allowing you to split your payments over time. Simply choose your preferred payment method during checkout for a smooth and secure transaction!

Swift Delivery: If missed, your order will be left at your doorstep. No refunds for damages. Same-Day Local Delivery: If missed, your order will be left at your doorstep. No refunds for damages. Nationwide Delivery: If missed, your order will be left at your doorstep or as per your advice. If you fail twice to manage collection, it will be handled according to DPD standards, and no refund will be issued. Self-Collection: If not collected within 2 hours, the quality may be compromised.

Yes, certain items are non-refundable, including: Perishable goods (unless faulty) Temperature-sensitive products (e.g., frozen foods) Opened or used items Any item returned due to a change of mind without any valid reason

To report an issue or initiate a refund claim, email us at support@firstchoicestores.co.uk with your order number and a brief description. We’ll respond within 48-72 hours.

To create an account, click on the "Sign Up" link on the website, enter your details, and follow the prompts.

Click on the "Forgot Password" link on the login page, and follow the instructions to reset your password via email.

You can reach our support team via: Email: support@firstchoicestores.co.uk Phone: +44 333 360 6370 Live chat (10AM - 6PM): www.firstchoicestores.co.uk

We value your feedback! You can leave a review on our website or send an email to feedback@firstchoicestores.co.uk. We aim to respond to feedback within 48 hours.