Customer Support

First Choice Stores is a local grocery store in Bury, UK, offering fresh produce, daily essentials, and groceries. We provide both self-collection and home delivery options for convenience.

Currently, we deliver within Bury and its surrounding areas, but we plan to expand to Greater Manchester soon.

To place an order, visit our website, browse our products, add your chosen items to your cart, and complete the checkout process. You can select self-collection or delivery as your preferred method.

No, orders cannot be modified after placement. However, you can cancel within 15 minutes and create a new order.

If an item is unavailable, we will try to substitute it with a similar product. You can indicate during checkout whether you are willing to accept substitutions.

You can pick up your order within 1 hour of placing it from our Bury location. We also offer a 15-minute grace period if you are running late.

Please bring your order confirmation (via email or a printed version) to verify your identity when collecting your order.

If you cannot collect your order within the specified time, it will be considered a no-show. A minimum non-refundable service fee of £1.99 will be deducted from your refund amount.

We offer: Scheduled Delivery: Delivery within a selected 2-hour time slot the next day. Swift Delivery: Delivery within 35-55 minutes within Bury

Delivery charges are based on zone structures. For orders within 3 miles, the standard rates apply: Scheduled Delivery: £3.99 - £7.99. Swift Delivery: £5.99 (Bury area only) For distances beyond 3 miles, additional delivery charges will apply. The exact fee will be calculated during checkout, depending on the distance of the delivery address.

You will receive email updates: When your order is received. When the driver is on the way. When the driver has arrived.

The driver will wait for up to 10 minutes. If there is no response, your order will be left in a safe place as per your instructions. Please note that we are not liable for any damage or loss after the order is dropped off.

Currently, we do not allow changes to the delivery address after placing an order. Please ensure that the correct address is provided at checkout.

You can cancel the order by visiting the "My Orders" section of your account. You can cancel your order based on the following conditions: Swift Delivery: Free cancellation within 5 minutes of placing the order. After 5 minutes, a £1.99 cancellation fee applies if the delivery hasn't been dispatched. Scheduled Delivery: Free cancellation is available up to 3 hours before the scheduled delivery time slot. Cancelling within 3 hours will incur a £1.99 cancellation fee. Self-Collection: Free cancellation is allowed up to 45 minutes before the scheduled collection time. Cancellations after this period will result in a £1.99 minimum service fee.

As per UK regulations, we deliver only to the address provided at the time of order. If an incorrect address is given, First Choice is not responsible for any loss or misdelivery. Please verify your address before completing your order. For more details on UK delivery standards, visit the UK government website.

We accept major credit/debit cards and PayPal. All payment options are securely handled during checkout.

Swift Delivery: If you miss your Swift Delivery, the driver will leave your order at your doorstep as per your instructions. Please note that we do not offer refunds in this case. Scheduled Delivery: Similarly, if you miss your Scheduled Delivery, your order will be left at your doorstep according to your instructions. Please note that we do not offer refunds in this case. Self-Collection: If you miss your self-collection, you will be refunded minus a £1.99 non-refundable service fee, which will be deducted from your refund amount.

If a driver has to wait beyond the 10-minute grace period at your location, additional waiting charges will apply. Please make sure you are available to receive the delivery at the designated time.

If a driver has to wait beyond the 10-minute grace period at your location, additional waiting charges will apply. Please make sure you are available to receive the delivery at the designated time.

Click on the "Sign Up" button on our website and provide the necessary information. Creating an account helps you track orders and benefit from loyalty rewards.

Your personal information is used to process orders, provide updates, and improve your experience. We do not share your data with third parties without consent. Please refer to our Privacy Policy for more details.

You can reach our friendly customer support team by: Phone: [insert phone number] (Available from 9 AM to 8 PM every day) Live Chat: Click the "Live Chat" option on our website for immediate assistance.

Please contact us within 24 hours if you have an issue, such as missing or damaged items. We will do our best to resolve it quickly—either by replacing the item or issuing a refund.

We’d love to hear from you! Please use the feedback form on our website or email us directly. Your input helps us serve you better.